- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of purchase for a full refund less a 25% re-stocking fee and the original shipping fees. If the return is a result of our error we'll pay the return shipping costs (you received an incorrect or defective item, etc.). All shipping charges are non-refundable. All mixed products are non-returnable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Most orders will be prepared and shipped the very same day. Orders placed later in the day will likely ship the following day. Depending on the nature of the order, some orders may ship within 2-3 days, such as custom color matches. We can ship to virtually any address in the United States. Note that there are restrictions on some products (i.e. voc regulated products.)
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Many products ship FREE with $150.00 orders. These items are usually marked in the description. For these items, when your entire cart reaches $150.00 those particular items ship free. If your entire cart contains only these items, there will be no shipping charge. If your cart conains some of these items and some other items, you will be charged shipping ONLY for the other items.
All colors are approximate. Why? Many reasons. First, all color chips are printed in batches. Each batch will vary ever so slightly. Second, paint is made in batches also and same thing, each batch slightly different. Another thing, colorant. The colorant to mix colors are made in batches and again, no matter how much a company invests in quality control, each batch is slightly different. So just like tile, stone, wallpaper, and wood flooring, paint will vary a bit from the sample chips.